Privacy policy

Information on the processing of personal data pursuant to the Swiss Federal Data Protection Act (LPD). In force since 15/09/2023

INTRODUCTION

The relationship with the user is regulated according to what is provided by the Swiss Federal Law on Data Protection (LPD) of September 25, 2020. More favorable rights provided by the user's national law are preserved. In particular, for users who are in a country belonging to the European Union, the rights provided by the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) apply.

Data Controller: Mavex SA, Via Industria 1 - 6814 Lamone (Switzerland), CHE-114887474, Telephone: 091 220 5510 | +41 91 220 55 10, Email: info@mavex.swiss

Site to which this privacy policy refers: https://www.mavex.swiss/en/ (Website).

The Data Controller has not appointed a DPO. Therefore, you may send any inquiries directly to the Data Controller.

GENERAL INFORMATION

This document describes how the Data Controller processes your personal data.

The following describes the main processing of your personal data. In particular, we explain the legal basis of the processing, whether the provision of personal data is compulsory and the consequences of not providing personal data. To better describe your rights, if necessary, we have specified if and when a certain processing of personal data is not carried out.On the Site you have the possibility to enter personal data of third parties. In this case you guarantee to have obtained the consent of these subjects to the insertion of these personal data. Therefore, you agree to indemnify and hold harmless the Data Controller from any liability.

Site registration

The information and data requested in case of registration will be used to allow you both to access the private area of the Site and to use the online services offered by the Data Controller to registered users. The legal basis of the processing is the need for the Data Controller to execute pre-contractual measures taken at the request of the data subject. The conferment of data is optional. However, your refusal to provide the data will make it impossible to register on the Site.

Purchases on the Site

Your personal data will be processed to allow you to make purchases on the Site. in the case of making an online purchase order, to allow the conclusion of the purchase contract and the proper execution of transactions related to the same (and, if necessary under the legislation, to fulfill tax obligations). The legal basis for the processing is the obligation of the Data Controller to execute the contract with the data subject or to comply with legal obligations (Art. 31 para. 1 and 2 letter a) LPD). Apart from the above (and therefore your consent), the Data Controller may process your data for the purpose of so-called "soft-spam". This means that limited to the email you provided in the context of a purchase through the Site, the Data Controller will process the email to allow direct offers from similar products/services, unless you object to such processing in the manner provided by this policy. The legal basis for processing is the legitimate interest of the Data Controller to send this type of communication. This legitimate interest can be considered equivalent to the interest of the data subject in receiving "soft-spam" communications. The Data Controller may send emails to remind the user to complete a purchase (Art. 31 para. 1 and 2 letter a) LPD). The legal basis for this processing is the legitimate interest of the Data Controller in sending this type of communication.

Answering your requests

Your data will be processed to respond to your requests for information. The conferment is optional, but your refusal will make it impossible for the Data Controller to answer your questions. The legal basis for the processing is the legitimate interest of the Data Controller in fulfilling your requests (Art. 31 para. 1 LPD). This legitimate interest is equivalent to the user's interest in receiving a response to communications sent to the Data Controller.

Marketing

Subject to your consent, the Data Controller may process the personal data provided by you in order to send you advertising material and/or newsletters relating to its own products or those of third parties. The legal basis of this treatment is your consent (Art. 31 para. 1 LPD). The provision of personal data for this purpose is purely optional. Failure to consent to the processing of data for marketing purposes will make it impossible for you to receive advertising material relating to products/services of the Data Controller and/or third parties, as well as making it impossible for the Data Controller to carry out market surveys, also aimed at assessing the degree of user satisfaction, and to send you newsletters. These communications will be sent to your e-mail.

Profiling

The Data Controller does not carry out "profiling" with your personal data. Therefore, it will not send you advertising material and/or newsletters relating to its own products or third parties of your specific interest.

Data transfer

The Data Controller does not transfer your personal data to third parties.

Geolocalization

The Site does not implement tools to geolocate the user's IP address.

Curriculum Vitae

It is not possible to send CVs via the Website. Your data will therefore not be processed for these purposes.

Communication of personal data

As part of its ordinary business, the Data Controller may communicate your personal data to certain categories of subjects. In article 2 you can find the list of subjects to which the Data Controller communicates your personal data. In order to facilitate the protection of your rights, Article 2 may specify in certain cases when your data is not communicated to third parties.

The "communication" of personal data to third parties is different from the "transfer" (governed by the preceding point). In fact, in the communication the third party to whom the data is transmitted can use it only for the specific purposes described in the relationship with the Data Controller. In the transfer, instead, the third party becomes the autonomous Data Controller. Moreover, to transfer your personal data to third parties is always required your consent.

Without prejudice to the foregoing, it is understood that the Data Controller may still use your personal data in order to correctly fulfill the obligations provided for by the laws in force.

PRIVACY POLICY

Art. 1 Method of processing

1.1 The processing of your personal data will be mainly carried out with the help of electronic or automated means, according to the methods and with the tools suitable to ensure their security and confidentiality in accordance with the LPD.

1.2 The information acquired and the methods of treatment will be relevant and not excessive in relation to the type of services rendered. Your data will also be managed and protected in secure computer environments appropriate to the circumstances.

1.3 Through the Site are not processed "special data". Particular data are those that can reveal racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade union, health and sex life.

1.4 No judicial data is processed through the Site.

Art. 2 Communication of personal data

The Data Controller may communicate your personal data to certain categories of subjects. The subjects to whom the Data Controller reserves the right to communicate your data are indicated below:

• The Data Controller may communicate your personal data to all those subjects (including Public Authorities) who have access to personal data by virtue of regulatory or administrative measures.
• Your personal data may also be disclosed to all those public and / or private individuals and / or legal entities (legal, administrative and tax, judicial offices, Chambers of Commerce, Chambers and Offices of Labor, etc..), if the communication is necessary or functional to the proper fulfillment of obligations under the law.
• The Data Controller uses employees and/or collaborators in any capacity. For the proper functioning of the Site, the Data Controller may communicate your personal data to these employees and/or collaborators.
• In its ordinary activity of managing the Site, the Data Controller makes use of companies, consultants or professionals in charge of the installation, maintenance, updating and, in general, the management of the hardware and software of the Data Controller or which the latter uses for the provision of its services. Therefore, only with reference to these purposes, your data may also be processed by these subjects.
• In order to send its communications, the Data Controller uses external companies in charge of sending this type of communication (CRM platforms). Your personal data (in particular your email) may therefore be communicated to these companies.
• The purchaser's personal data may be communicated to post offices, couriers or forwarding agents responsible for the delivery of the Products purchased through the Site.

The Data Controller reserves the right to modify the above list in accordance with its ordinary operations. Therefore, you are invited to regularly access this information to check to which subjects the Data Controller communicates your personal data.

Art. 3 Personal data retention

3.1 This article describes how long the Data Controller reserves the right to retain your personal data.

• User data will be kept only for the time necessary to ensure the proper provision of the services offered through the Site.
• For the purpose of executing the sales contract, the data will be kept for 10 years from the date of receipt of the purchase order. This is to allow the Data Controller to exercise its right of defence and to prove the Seller has performed its duties.
• For customer care purposes, data will be deleted once the service is completed.
• Invoices, as well as all accounting records in general, are kept for a minimum period of ten years from the date of registration, so that they can be presented in the event of an audit.
• For marketing purposes, unless consent is revoked before, data will be stored for 24 months from the time of submission. After consent revocation or the end of the 24-month period, personal data will be deleted and no longer used for marketing purposes.

3.2 Without prejudice to the provisions of Article 3.1, the Data Controller may retain your personal data for the time required by specific regulations, as amended from time to time.

Art. 4 Transfer of personal data

4.1 The Data Controller is based in Switzerland. Therefore, the processing of your data is secure from a regulatory point of view. The transfer to Switzerland is covered by the decision of the European Commission of 26 July 2000 No. 2000/518/EC (published in the Official Journal of the European Communities L 215 of 25 August 2000 and L 115 of 25 April 2001), which found that Switzerland ensures an adequate level of protection for personal data transferred from the European Union.

4.2 If the transfer of your personal data takes place to another country for which the Federal Council has issued an adequacy finding, the transfer is in any event deemed to be secure from a regulatory point of view. This Article 4.2 indicates the countries to which your personal data may possibly be transferred and where the Federal Council has issued an adequacy opinion.

4.3 Notwithstanding Article 4.2, your data may also be transferred to other countries for which the Federal Council has not issued an adequacy opinion. You are therefore invited to regularly review this Article 4.3 to ascertain to which of these countries your data may be transferred.

Your personal data may be transferred to the U.S. The Federal Council has not determined that the level of data protection offered is adequate. Therefore, you acknowledge that the transfer of your personal data presents risks due to the lack of an adequacy decision by the Federal Council and of adequate safeguards. In addition, you acknowledge and take note that the transfer may in any case take place in accordance with Article 17 of the LPD because the transfer of your personal data may be necessary (i) for the performance of a contract concluded with the Data Controller or the performance of pre-contractual measures taken at your request; (ii) for the conclusion or performance of a contract concluded between the Data Controller and another natural person or legal entity for your benefit.

Otherwise, the European Commission has determined that your personal data may be transferred to the USA in accordance with the adequacy decision. With this decision, the European Commission has decided that the USA offers personal data protection comparable to that offered by the European Union.

4.3 In this article, the Data Controller indicates the countries in which it may specifically direct its activities. This circumstance may imply the application of the legislation of the country of reference, together with that of the LPD. 

At the request of the user, the Data Controller will apply to the processing of personal data any more favourable legislation provided for by the user's national legislation.

Art. 5. Your rights under the GDPR

The Data Controller informs you that you have the right:

• to request from the Data Controller access to your personal data and the rectification or erasure of the same or the restriction of the processing thereof or to object to the processing thereof, in addition to the right to data portability
• revoke consent at any time without affecting the lawfulness of the processing based on the consent given before revocation
• to lodge a complaint with a supervisory authority (e.g. IFPDT).

The rights referred to above may be exercised by making a request without formalities to the contacts indicated in the Introduction. 

Art. 6. Amendments

The Data Controller reserves the right to make changes to this policy at any time, giving appropriate publicity to users of the Site and ensuring in any case an adequate and similar protection of personal data. In order to view any changes, you are invited to regularly consult this policy. In case of substantial changes to this privacy policy, the Data Controller may give notice of such changes also by email.